Your Ion+ Connect alarms as soon as you plug it in:

1. Open the Ion+ Connect app and make note of the device's temperature reading.
2. In the device settings screen, change the temperature setpoint so that the temperature reading is with range. This can be changed at a later time to a different temperature.
3. You can go to the next section to check LED status to see whether any LED indicating errors.

Ion+ Connect Does Not Turn On Pump:

1. Test the pump without the Ion+ Connect
   1. Plug the pump directly into the wall outlet, without plugging it into the Ion+ Connect.
   2. If pump still does not run, see the troubleshooting section in the pump manual.
   3. If the pump does run, continue to the next step.
2. Test the Ion+ Connect with the pump
   1. Plug the pump into the Ion+ Connect and plug the Ion sensor plug into the Ion+ Connect.
   2. Push up on the sensing plate on the underside of the sensor. Note that, being an electronic sensor, you will not hear a clicking sound. If it is working, you will see an orange LED come on, along with the green LED.
   3. If the pump does not turn on, the sensor may have to be replaced.
   4. If the pump does turn on, continue to the next step.
3. Verify the pump start/stop settings for the sensor
   1. For a pipe-mounted sensor, see Page 5, Installation Drawing to verify that the On level is appropriate for your basin.
      1. Lower the sensor on the pipe so the On level is at a point within the basin, insuring that the Off level does not fall below the minimum level shown in the Installation Drawing.
      2. If the On level is still too high, adjust the pump start level via app commands.
   2. For a pump-mounted sensor, see Page 5, Figure F to verify that the On level is appropriate for your basin.
      1. If the On level is too high, adjust the pump start level via app commands.

Ion+ Connect Does Not Turn Off Pump

1. Unplug the pump from the Ion+ Connect and then unplug the Ion+ Connect.
2. Plug the pump back into the Ion+ Connect and plug the Ion sensor back into the Ion+ Connect.
   1. If the pump does not turn on right away, and the water level is not at the On level, let the pump go through an On / Off cycle a few times to insure that the sensor is functioning properly. The basin may need to be filled with water using a garden hose or bucket.
   2. If the pump turns on right away, and the water level is not at the On level, adjust the level via app or move the
      sensor higher on the pipe.

To Test Ion+ Connect Alarm Mode

1. Applying constant pressure, push on sensing plate past the turn on point. Once the orange LED comes on, continue pushing until you see the orange LED flash. The red LED will turn on next and then the audio alarm will sound.
2. If you can not push the sensing plate hard enough to activate high water alarm mode, the sensor will need to be replaced.
   
   Note: When the Ion+ Connect goes into alarm mode, the orange LED will flash. All LEDs will go blank and it will then go into alarm mode.

The controller keeps reporting a water sensor failure:

Make sure the sensor is securely plugged into its jack in the controller box (see Installation section).

Pump won’t turn off even though pit is empty:

The digital level sensor must be mounted above all pump intakes.

Error Reporting, Troubleshooting and Support:

For technical support and troubleshooting tips please call 815-886-9200 or visit our website at ionproducts.net. If you are unable to solve your issue using our online support, email info@ionproducts.net with your contact information and a description of the problem, and a support representative will call you within one business day. Additional Information and Support For additional information or more detailed instructions on how to use your Ion+ Connect system, as well as installation and setup videos, please visit us on the web at ionproducts.net