SumpDirect store policies include a 30-day return window for unused products, with a 4% cancellation fee applied if an order is canceled after processing. They offer free shipping on most products, which can ship directly from the manufacturer. Damaged items are replaced at no cost, and most pumps have a 3-year warranty.
Key Store Policies
- Returns: Unused products can be returned within 30 days of purchase for a refund.
- Order Cancellation: Orders can be canceled anytime before shipping; however, a 4% fee is charged for credit card processing fees.
- Damaged/Faulty Items: Damaged or broken items will be replaced at no cost to the customer.
- Damaged Item Process: Customers must email photos of the damaged product and shipping box to sales@sumpdirect.com for a return merchandise authorization (RMA) and shipping tag.
- Shipping: Products generally ship directly from the manufacturer, with freight for items over 100 pounds and ground for smaller packages.
- Will Call: Pickups are available at Metropolitan Industries, Inc. at 37 Forestwood Drive, Romeoville, IL 60446, with instructions to order before 3 PM.
- Warranty: Most Ion Technologies products have a 3-year warranty, while pump controllers have a 1-year warranty.
Returns
- Time frame: Within 30 days of the purchase date.
- Condition: Must be in original packaging and not installed.
- Fees: A 25% restocking fee applies, plus a 4% fee for credit card processing.
- Shipping: Customer covers return shipping costs.
- Damaged/Defective Items: Defective or damaged items are replaced at no cost, but you must provide photos of the damage and the shipping box.
- Refund Timing: Typically within 7 business days after receipt of the returned
Will Call Pick Orders
SumpDirect allows "Will Call" pickup for orders at their Metropolitan Industries location in Romeoville, IL (37 Forestwood Drive, 60446). You must enter "Will Call" in the order comments during checkout and bring a copy of your receipt. The pickup desk closes at 3 PM, and it is advised to call 815-886-9200 to confirm your order is ready.
- Location: Metropolitan Industries, Inc., 37 Forestwood Drive, Romeoville, IL 60446
- Hours: 9 AM - 3 PM
- Instructions: Note "Will Call" in order comments
- Documentation: Bring your receipt
- Support Phone: 802-318-1808 (Sales) or 815-886-9200 (Pickup Location)
Payment Methods
- SumpDirect accepts major credit/debit cards (Visa, Mastercard, AE, Discover), PayPal, PayPal Pay Later, Apple Pay, Google Pay, and Venmo.
Contact Information
- Phone/Sales Support: 802-318-1808
- Email: sales@sumpdirect.com