SumpDirect LLC Store Policies

Order Cancelation

Orders can be canceled anytime before shipment. Once the order status changes to shipped, cancelation is not possible. The canceled order amount is charged a 4% feed to cover credit card processing fees incurred by SumpDirtect. See Unused Product Return Policy for addirional information if cancelation is not possible. It may take up to 7 business days to receive the credit card refund after the order is canceled.

Damaged or Faulty Product Replacement

Products damaged during shipping or arrive in faulty condition will be replaced at no cost to the customer.

It is important that pictures of damaged to the product and the shipping box be emailed to sales@sumpdirect.com
After pictures are received, an RMA and shipping tag will be emailed to the customer

Unused Product Return Policy

Product purchases can be refunded if returned within 30 days of date of purchase. No product refunds are accepted after 30 days. Return products must be returned in original packaging and not have been installed. All returns are subject to a 25% restocking fee. The customer is resposible for the cost of return shipping. It may take up to 7 business days to receive the refund after receipt of items in new and working condition.

Address to ship return product(s):

Metropolitan Industries, Inc.
37 Forestwood Drive, Romeoville, IL 60446
815 886-9200
Include the RMA number on the shipping label.

Privacy Policy

The information collected by SumpDirect on our website is not sold, shared, or transferred to any outside parties. It is only used to customize your experience with our website and process your orders.

Delivery Methods & Timing

All orders are processed during normal working hours (8am - 5pm EST) and within one business day of receipt. Products are shipped via UPS, FedEx, or Freight and subject to the shipping carrier's timing and delivery.

Will Call Pickup Orders

Pick up order from Metropolitan Industries at 37 Forestwood Drive, Romeoville, IL 60446. Please call 815-886-9200 to confirm your order is ready for pickup. Will Call Desk closes at 3PM.

Notes: SumpDirect LLC only ships to the lower 48 states.